Privacy Policy
Nagasaki West Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
Contact details
contact@new5aday.com
What information we collect, use, and why
Analytics
Our websites collect personal information to power our site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
Our websites use cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on our websites, as described below, only when you acknowledge our cookie banner. Our websites use analytics and performance cookies to view site traffic, activity, and other data.
Visitor data & Purchase data
When you buy something on our websites, we collect personal information from you to fulfill the order. We may collect information like your:
· Billing and shipping address
· Details relating to your purchase (for example, your shirt size)
· Email address
· Name
· Phone number
We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us. We also provide this information to Printify, our shipping service provider so we can ship your order to you. You can read their privacy policy at www.Printify.com.
We use Printify, a third-party service, for fulfilling custom merchandise orders. Printify handles the production, packaging, and shipment of products. After you place an order, your order details are automatically sent to Printify for fulfillment.
These details include your:
· Billing and shipping address
· Details relating to your purchase (for example, product dimensions)
· Email address
· Name Phone number
We share this data with Printify for the purpose of producing and delivering your products. We recommend reviewing Printify’s privacy policy to understand how they process the data they receive.
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
Taxes
When you make a purchase from us on our websites, we use Squarespace as our commerce platform. Squarespace makes use of Stripe, a third-party service provider, to power automated tax calculations. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, Product Tax Codes for the items purchased)
Name
Stripe may also receive personal information and process it in accordance their privacy policies (https://stripe.com/en-jp/privacy).
Form block submission
When you submit information to our websites via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.
Member site subscribers
When you subscribe and/or purchase a membership on our websites, we collect personal information from you to enable your member sites access. We may collect information like your:
· Billing and shipping address
· Details relating to your subscription
· Email address
· Name
· Phone number
We provide this information to Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us and help us manage our relationship with you.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Share buttons
This website includes share buttons which enable you to share pages or other content from this site to social media sites including: Instagram, Facebook, LinkedIn, Threads. If you click a share button, these third parties may receive your personal data, including:
· Information about your browser, network and device
· Details about the web page or content you shared or proposed to share
· Your IP address
Tracker App
We may collect or use the following information for scientific or historical research purposes, for statistical purposes or for archiving in the public interest:
· Names and contact details
· Website and app user journey information
· Personal information used for the purpose of research
· Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for scientific or historical research purposes, for statistical purposes or for archiving in the public interest are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
· Directly from you
How long we keep information
Website analytics data - 14 months
Newsletter subscriber data - Until consent withdrawn plus 30 days
Contact form submissions - 12 months from the date of enquiry
PWA user accounts - Duration of account, plus 90 days after deletion request
Merchandise orders - Order fulfilment data: 6 years from date of transaction (HMRC requirement). Marketing preferences: until withdrawn.
Cookies and tracking technology - Session cookies: expire on browser close. Analytics cookies: up to 14 months (per GA4 settings). Consent record: 12 months.
Podcast platform data - N/A
Social media interactions - N/A
Who we share information with
Data processors
Squarespace
This data processor does the following activities for us: Squarespace provides comprehensive website hosting and design services for all our websites.
Printify
This data processor does the following activities for us: Printify manages all sales and fulfilment services for our merchandising.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: contact@new5aday.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint